At J Eklera Securities, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you. This policy applies to our website, mobile applications, trading platforms and related services.
01 Introduction
This Privacy Policy is published by J Eklera Securities ("Company", "we", "us" or "our"), a SEBI-registered stock broker (INZ000310233) and CDSL depository participant (IN-DP-844-2026), with registered office at Shop-707, International Business Center, Piplod, Surat - 395007.
By accessing our website, submitting an account opening form, using our trading platforms or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with our Terms & Conditions and other published policies.
02 Information We Collect
Depending on your relationship with us, we may collect the following categories of personal and financial information:
- Identity & contact details: Name, date of birth, gender, photograph, signature, address, email, mobile number, PAN, Aadhaar (where permitted), and nominee details.
- Financial & tax information: Bank account details, IFSC, income range, occupation, net worth declarations and tax-related identifiers.
- Trading & account data: Client code, orders, trades, holdings, ledger, contract notes, margin utilisation and communication records.
- Device & usage data: IP address, browser type, device identifiers, login timestamps, platform logs and cookies when you use our website or apps.
- Support & correspondence: Information you provide through contact forms, emails, calls, chat or grievance submissions.
We collect information directly from you, through authorised KYC channels (such as CKYC or DigiLocker), from exchanges, depositories, banks, credit bureaus where permitted, and from service providers acting on our behalf.
03 How We Use Your Information
We use your personal data for legitimate business and regulatory purposes, including:
- Opening, maintaining and servicing your trading and demat account
- Processing orders, settlements, corporate actions and fund transfers
- Conducting KYC, anti-money laundering (AML) and risk assessments
- Sending transaction alerts, contract notes, statements and service notifications
- Providing customer support and resolving grievances
- Improving website performance, platform security and user experience
- Complying with SEBI, exchange, depository, RBI, tax and other legal obligations
- Preventing fraud, unauthorized access and prohibited market activities
04 Legal & Regulatory Basis
As a regulated financial intermediary, we process personal data to comply with applicable Indian laws and regulations, including requirements under SEBI, stock exchanges, depositories, Prevention of Money Laundering Act (PMLA), Income Tax laws and the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable.
Certain data processing is mandatory for account opening and continued provision of services. Without providing required information, we may not be able to onboard you or continue servicing your account.
Regulatory requirement: You must keep your registered mobile number and email ID updated to receive alerts from exchanges and depositories regarding debits, credits and other important account activity.
05 KYC & Identity Verification
For account opening and periodic due diligence, we may fetch, verify and store KYC records through SEBI-approved mechanisms including Central KYC Registry (CKYC), DigiLocker, Aadhaar-based e-KYC (where permitted), video KYC or in-person verification.
By submitting your application, you consent to such verification and to sharing of KYC data with KYC Registration Agencies (KRAs), depositories, exchanges and other regulated entities as required under applicable norms.
06 Sharing & Disclosure of Data
We do not sell your personal data. We may share information with trusted parties only where necessary:
- Regulators & authorities: SEBI, exchanges (NSE, BSE, MCX), depositories (CDSL), RBI, tax authorities and law enforcement when legally required
- Service providers: KYC agencies, payment gateways, technology vendors, cloud hosting, SMS/email gateways and auditors under confidentiality obligations
- Banking partners: For fund transfers, ASBA, IPO applications and settlement activities
- Group entities / authorized persons: Where applicable and permitted under regulatory framework
All third parties are expected to handle your data securely and only for specified purposes consistent with this policy and applicable law.
08 Data Security
We implement reasonable administrative, technical and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure or destruction. These measures may include access controls, encryption in transit, secure authentication, activity monitoring and employee confidentiality obligations.
While we strive to protect your information, no method of transmission or storage over the internet is completely secure. You are responsible for safeguarding your login credentials, OTPs and TPIN.
Security tip: Never share your trading password, OTP or TPIN with anyone — including persons claiming to represent J Eklera Securities. We will never ask for these details over phone or unofficial channels.
09 Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy, provide services, resolve disputes, enforce agreements and comply with statutory retention requirements under SEBI, PMLA, tax and other applicable laws.
After account closure, certain records may continue to be retained for periods mandated by regulators, typically including KYC documents, transaction records and audit trails.
10 Your Rights & Choices
Subject to applicable law and regulatory requirements, you may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent for optional processing (where consent is the basis and withdrawal does not affect mandatory regulatory processing)
- Raise concerns or lodge a complaint regarding data handling
To exercise these rights, contact us using the details in the Contact section. We may need to verify your identity before processing requests. Some requests may not be fulfilled where retention or processing is required by law.
11 Marketing Communications
With your consent or as permitted by law, we may send promotional messages about products, offers, research or educational content via SMS, email, WhatsApp or phone. You may opt out of marketing communications at any time by using the unsubscribe link in emails, replying STOP to SMS where available, or writing to us at compliance@jeklerasecurities.com.
Even if you opt out of marketing, we will continue to send mandatory service and regulatory communications related to your account.
12 Children's Privacy
Our services are intended for individuals who are 18 years of age or older and legally eligible to enter into a contract. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate action.
13 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
Continued use of our services after changes are posted constitutes acceptance of the updated policy, to the extent permitted by law.
14 Contact Us
For privacy-related queries, data access requests or grievances, please contact:
For general enquiries: smit.babariya@jeklerasecurities.com
See also our Terms & Conditions and footer links for grievance redressal and SEBI SCORES escalation.